DIRECTLINK PROPERTIES

TERMS AND CONDITIONS OF USE

Effective Date: [Insert Date]
Last Updated: [Insert Date]
Website: [Insert Official Website URL]
Contact Email: [Insert Official Support Email]

1. Introduction and Acceptance

Welcome to DirectLink Properties (“DirectLink,” “we,” “our,” or “us”), an online property marketplace designed to connect property owners, sellers, landlords, buyers, tenants, real estate agents, developers, investors, and property professionals.

These Terms and Conditions (“Terms”) govern your access to and use of the DirectLink website, mobile applications, services, features, and related platforms.

By accessing our platform, creating an account, posting a property listing, contacting another user, purchasing a promotional service, or otherwise using our services, you agree to these Terms and our applicable Privacy Policy and other published policies.

If you do not agree with these Terms, you must discontinue using the platform.

2. Our Role as a Property Marketplace

DirectLink operates as a digital property-listing and connection platform. We provide tools that enable users to advertise properties, discover opportunities, communicate with one another, and connect with relevant property professionals.

Unless expressly agreed in a separate written arrangement, DirectLink:

• Does not own, sell, lease, manage, or develop properties listed by third parties.
• Does not act as the buyer, seller, landlord, tenant, estate agent, solicitor, surveyor, property valuer, or transaction representative in users’ private dealings.
• Does not guarantee the accuracy, ownership, legal status, condition, availability, value, or suitability of any advertised property.
• Does not guarantee that a user will receive enquiries, find a property, complete a transaction, or achieve a particular financial outcome.
• Does not hold or release property purchase funds, rental deposits, or other transaction funds on behalf of users unless a separately agreed and legally compliant service expressly provides otherwise.

Users enter into property-related agreements directly with the relevant parties. DirectLink is not a substitute for independent legal advice, property searches, physical inspections, title verification, or other appropriate due diligence.

3. Eligibility and Account Registration

You must provide accurate, current, and complete information when registering for an account.

By registering, you confirm that:

1. You are at least 18 years old or otherwise legally eligible to enter into the relevant agreement.
2. You have the legal capacity to accept these Terms.
3. The information you provide is accurate and not misleading.
4. You will update your information when material details change.
5. You will not impersonate another person or business.
6. You will use the platform only for lawful purposes.

If you create an account for a company, agency, developer, or other organization, you confirm that you have authority to represent that organization.

You are responsible for protecting your login credentials and for activity conducted through your account. Notify DirectLink promptly if you suspect unauthorized access or misuse.

We may request additional information, restrict account functions, suspend an account, or decline registration where reasonably necessary for security, verification, legal compliance, or enforcement of these Terms.

4. Property Listings and Seller Responsibilities

Users who publish property listings are responsible for ensuring that every listing is accurate, lawful, current, and authorized.

You must have the legal right or proper authorization to advertise the property. If you are acting as an agent, representative, company, or property manager, you must have the necessary authority from the relevant owner or authorized party.

Every listing must accurately describe, as applicable:

• Property location and address or appropriate location details.
• Property type, size, layout, and relevant features.
• Asking price, rent, fees, and other material charges.
• Ownership or agency representation, where relevant.
• Availability and occupancy status.
• Material defects, restrictions, or conditions that must be disclosed.
• Photographs, videos, and other supporting information.
• Contact information and the identity of the advertiser.

You must not publish fabricated, duplicate, materially misleading, unauthorized, or fraudulent listings.

You must promptly update or remove listings that are no longer available, have been sold or rented, contain material errors, or are no longer authorized for publication.

DirectLink may review, edit for formatting, decline, restrict, remove, or request evidence relating to a listing. Such review does not constitute legal verification of the property or a guarantee that its details are accurate.

5. Buyer and Renter Responsibilities

Users searching for property are responsible for conducting their own investigations before making payments, signing agreements, or committing to a transaction.

You should, as appropriate:

• Confirm the identity and authority of the person advertising the property.
• Independently verify ownership, title, encumbrances, and relevant property documentation.
• Arrange a physical inspection or obtain reliable independent assistance.
• Confirm the property’s availability, condition, location, and permitted use.
• Obtain independent legal advice where appropriate.
• Confirm all payment instructions directly with the intended recipient through a reliable channel.
• Obtain receipts and written agreements for payments and commitments.

Do not rely solely on a listing, photograph, message, profile, verification badge, or statement made by another user when making a significant property decision.

6. User Verification and Trust Badges

DirectLink may offer identity, contact, corporate, or other verification services to improve confidence in interactions on the platform.

Depending on the applicable verification process, users may be asked to provide identity information, contact details, corporate registration information, or supporting documentation. Verification may be conducted directly or through an appropriate third-party service provider.

A verification badge means only that the relevant verification step has been completed to the extent described by DirectLink. It does not guarantee that:

• The user is honest or will act lawfully.
• The user owns a particular property.
• A property has a valid or undisputed title.
• A listing is accurate, available, or free from fraud.
• A transaction is safe or financially sound.

DirectLink may request updated information, suspend a badge, or revoke verification where information is inaccurate, outdated, disputed, or reasonably suspected to have been obtained improperly.

Sensitive identity information must not be displayed publicly without an appropriate legal basis and authorization. Verification information will be handled in accordance with our Privacy Policy and applicable law.

7. Prohibited Activities

You must not use DirectLink to:

1. Advertise properties you do not own or have authority to represent.
2. Submit fake, fraudulent, duplicated, or intentionally misleading listings.
3. Impersonate another person, company, landlord, agent, or property owner.
4. Publish forged documents or falsified verification information.
5. Defraud users, solicit unlawful payments, or facilitate money laundering or other illegal activities.
6. Harass, threaten, discriminate unlawfully against, or abuse other users.
7. Publish unlawful, defamatory, deceptive, or privacy-invasive content.
8. Collect or misuse another user’s personal information without authorization.
9. Circumvent platform security, manipulate search results, or abuse referral and promotional systems.
10. Use automated tools to scrape, copy, or extract platform information without authorization.
11. Upload malicious software or attempt unauthorized access to DirectLink systems.
12. Use DirectLink for any purpose that violates applicable law.

We may investigate suspected violations and take proportionate action, including removing content, restricting features, suspending accounts, revoking verification, preserving relevant records, or referring matters to appropriate authorities where required or legally justified.

8. Messaging and Contact Between Users

DirectLink may provide messaging, enquiry forms, contact requests, or other communication tools.

Users are responsible for their communications and any commitments they make to other users.

You must not use these tools for spam, harassment, impersonation, fraudulent solicitation, or unauthorized marketing.

DirectLink may apply reasonable security controls, reporting mechanisms, and moderation measures to protect users and enforce these Terms. Any monitoring or processing of communications will be subject to applicable law and our Privacy Policy.

DirectLink does not guarantee that users will respond to enquiries or that communications will result in a transaction.

9. Fees, Subscriptions, and Promotional Services

DirectLink may offer free services and paid features, including listing promotion, featured placement, professional subscriptions, enhanced profile features, or business tools.

Applicable prices, subscription periods, payment terms, and service limitations will be disclosed before purchase.

By purchasing a paid service, you authorize payment of the displayed amount through the available payment method.

Unless the checkout terms state otherwise:

• Fees apply to the specific platform service purchased, not to the underlying property transaction.
• Paid promotion improves visibility according to the applicable product description but does not guarantee enquiries, sales, rentals, or results.
• Subscription renewal, cancellation, and expiry will follow the terms disclosed at purchase.
• Taxes, where applicable, may be added or accounted for as required by law.

DirectLink may change its prices or introduce new paid features prospectively. Any applicable changes to an existing subscription will be communicated as required by law and the relevant subscription terms.

10. Payments and Property Transactions

DirectLink may accept payment for its own platform services through third-party payment providers.

Unless a separate service is expressly introduced and agreed in writing, DirectLink does not collect, hold, safeguard, or distribute property purchase funds, rent, deposits, agency fees, or other amounts payable directly between users.

Users are responsible for agreeing on transaction terms and verifying payment instructions with the intended recipient.

DirectLink is not responsible for payments made directly to another user, unauthorized payment requests, or disputes arising from private property transactions, except to the extent responsibility cannot lawfully be excluded or is otherwise expressly accepted by DirectLink.

11. Refunds and Cancellations

Payments for DirectLink’s own services are subject to the applicable Refund and Cancellation Policy, which should be made available before payment.

Refund eligibility may depend on the service purchased, whether the service has been delivered or used, the reason for the request, applicable consumer-protection requirements, and any specific terms disclosed at checkout.

Where a refund is approved, it will generally be processed through the original payment method or another agreed method, subject to payment-provider procedures.

Nothing in these Terms removes a consumer right or remedy that cannot legally be excluded.

DirectLink does not determine or refund private property payments made between users unless it has expressly agreed to provide a relevant payment service.

12. Complaints, Fraud Reports, and Disputes

Users may report suspicious listings, suspected fraud, unauthorized advertisements, impersonation, or other violations through DirectLink’s published support channels.

When handling reports, DirectLink may:

• Request additional information or supporting evidence.
• Contact the affected user or advertiser.
• Temporarily restrict a listing or account while reviewing a credible concern.
• Remove content or suspend an account where justified.
• Recommend that users contact their bank, payment provider, law enforcement, a regulator, or an independent legal professional where appropriate.

DirectLink will assess reports reasonably, but cannot guarantee that every complaint will be resolved in the complainant’s favour or within a specific timeframe.

Disputes over property ownership, deposits, contracts, title, tenancy, or the conduct of another user should ordinarily be addressed directly between the relevant parties or through the appropriate legal or regulatory process.

Nothing in this section prevents a user from exercising any legal rights available to them.

13. Intellectual Property and Listing Content

You retain ownership of content you lawfully own and submit to DirectLink, subject to the rights granted in this section.

By uploading photographs, videos, descriptions, logos, or other content, you grant DirectLink a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, display, format, and distribute that content as reasonably necessary to operate, promote, and improve the platform and the listing or service for which it was submitted.

You confirm that you have the rights and permissions necessary to grant this licence.

You must not upload content that infringes another person’s copyright, trademark, privacy, or other rights.

You may request removal of your content, subject to legal obligations, legitimate record-retention needs, and the practical operation of the platform.

DirectLink’s name, branding, software, website design, logos, and original platform materials are owned by or licensed to DirectLink and may not be used without authorization.

14. Third-Party Services and External Links

DirectLink may link to or integrate with third-party payment providers, verification services, maps, communication tools, or professional service providers.

Those services may be subject to separate terms and privacy policies. DirectLink does not control every aspect of their operations and is not responsible for their independent acts or omissions, except where applicable law provides otherwise.

The inclusion of a third-party service does not constitute an unconditional endorsement or guarantee of its performance.

15. Privacy and Personal Information

DirectLink may collect and process information needed to operate accounts, publish listings, facilitate enquiries, prevent fraud, verify identities, provide paid services, and meet legal obligations.

We will explain our collection, use, sharing, storage, security, retention, and disclosure practices in our Privacy Policy.

Personal information will be handled in accordance with applicable data-protection laws, including the Nigeria Data Protection Act 2023 where applicable.

Users must not disclose another person’s confidential or sensitive information without an appropriate legal basis or authorization.

Our Privacy Policy is available at: https://directlinkproperties.ng/privacy-policy

16. Platform Availability and Security

We aim to provide a reliable service but do not guarantee that DirectLink will always be available, uninterrupted, error-free, or compatible with every device.

We may temporarily suspend or restrict access for maintenance, security, upgrades, investigations, legal compliance, or other operational reasons.

Users must not attempt to compromise the security or integrity of the platform. We may take reasonable steps to investigate and address suspected misuse.

17. Suspension and Termination

You may stop using DirectLink and request account closure through our designated process.

DirectLink may restrict, suspend, or terminate an account or service where reasonably necessary because of:

• A material breach of these Terms.
• Fraud, impersonation, or suspected unlawful conduct.
• Repeated publication of misleading or unauthorized listings.
• Abuse of other users or platform systems.
• Security risks or legal requirements.
• Failure to provide information reasonably required for verification or compliance.

Where appropriate and legally permissible, we may notify the affected user and provide an opportunity to address the issue.

Account closure does not automatically extinguish outstanding payment obligations or legal responsibilities that arose before closure.

18. Disclaimers and Limitation of Liability

To the extent permitted by applicable law, DirectLink provides the marketplace and its general information on an “as available” basis.

We do not warrant that every listing, user, document, profile, property description, or third-party service is accurate, complete, authentic, available, or suitable for a particular purpose.

To the extent permitted by law, DirectLink is not liable for indirect, incidental, special, or consequential losses, loss of profit, lost opportunities, or losses arising from transactions or interactions between users.

Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, gross negligence where applicable, or any liability that cannot lawfully be excluded or limited.

Nothing in these Terms removes consumer rights or remedies that apply under mandatory law.

19. Indemnity

To the extent permitted by applicable law, you agree to be responsible for losses, claims, liabilities, and reasonable costs arising from your unlawful conduct, material breach of these Terms, infringement of third-party rights, or unauthorized listing of a property.

This provision does not require you to indemnify DirectLink for losses caused by DirectLink’s own conduct to the extent such responsibility cannot lawfully be transferred or excluded.

20. Changes to These Terms

DirectLink may update these Terms to reflect changes to its services, security requirements, business practices, or applicable law.

The revised version will be published with an updated effective or revision date. Where required, we will provide additional notice or obtain consent before material changes take effect.

Your continued use of DirectLink after the revised Terms take effect constitutes acceptance where legally valid. If you do not agree with a material change, you should discontinue using the affected services.

21. Governing Law and Dispute Resolution

These Terms are intended to be governed by the laws of the Federal Republic of Nigeria, subject to any mandatory laws that apply to a user or transaction.

The parties should first attempt to resolve disputes arising directly from these Terms through good-faith discussions.

Where a dispute cannot be resolved informally, it may be referred to a court or other dispute-resolution process with appropriate jurisdiction, subject to applicable law.

Nothing in this section restricts a consumer’s right to approach a competent regulator, court, or other authority where legally entitled to do so.

22. General Provisions

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will continue to apply to the extent legally permissible.

A failure by DirectLink to enforce a provision immediately does not necessarily constitute a waiver of its rights.

You may not transfer your rights or obligations under these Terms without our prior written consent where consent is required. DirectLink may transfer or restructure its business and related rights subject to applicable law.

These Terms, together with applicable policies and any additional terms accepted for specific services, form the agreement governing your use of DirectLink.

23. Contact DirectLink

For questions, complaints, suspected fraud, account concerns, or requests relating to these Terms, please contact:

DirectLink Properties
Website: [https://directlinkproperties.ng]
Email: [support@directlinkproperties.ng]

We encourage users to report suspicious activity promptly so that appropriate steps can be considered.

By using DirectLink Properties, you acknowledge that you have read and agree to these Terms and Conditions.