Last updated: October 2026
REFUND POLICY
Legal Entity: Direct Link Property Solution Ltd
Trading Name: DirectLink Properties
Website: https://directlinkproperties.ng
Contact Email: support@directlinkproperties.ng
Effective Date: 2025/12/01
1. Introduction
Direct Link Property Solution Ltd, operating as DirectLink Properties (“DirectLink,” “we,” “our,” or “us”), aims to provide transparent and fair terms for payments made through our property marketplace.
This Refund and Cancellation Policy explains when refunds may be available for subscriptions, featured listings, promotional boosts, and other paid services offered directly by DirectLink.
By purchasing a paid service, you acknowledge that you have read this policy, subject to any mandatory consumer rights under applicable law.
2. Scope of This Policy
This policy applies only to payments made to DirectLink for its own services, including:
- Professional or business subscriptions.
- Featured property listings.
- Listing boosts and promotional placements.
- Paid profile enhancements.
- Other digital services offered directly by DirectLink.
This policy does not cover property purchase prices, rent, tenancy deposits, agency fees, or other payments made directly between buyers, sellers, landlords, tenants, agents, or other marketplace users.
DirectLink does not hold or manage such property transaction funds unless a separate, expressly disclosed service is introduced.
3. Free Services
Creating an account, browsing properties, or using other basic features may be free, depending on the service available at the time.
No refund is available for a service for which no payment was made.
If DirectLink introduces a paid feature or changes its pricing, the applicable fee and terms will be disclosed before purchase.
4. General Refund Eligibility
Refund requests will be assessed fairly based on the service purchased, whether the service was delivered or used, the reason for the request, the relevant purchase terms, and applicable law.
A refund may be considered in circumstances including:
- Duplicate payments: You were charged more than once for the same service.
- Failed transactions: Payment was taken but the purchased service was not activated or delivered.
- Technical errors: A verified technical issue prevented the purchased service from being provided.
- Incorrect charges: You were charged an amount different from the amount properly authorized.
- Service cancellation by DirectLink: We cancel a paid service before delivering the service for reasons within our control.
- Other legally required circumstances: Applicable law entitles you to a refund or other remedy.
Where only part of a paid service was delivered, a partial refund or other appropriate remedy may be considered where reasonable and legally required.
5. Featured Listings and Promotional Boosts
Featured listings and promotional boosts are paid services intended to increase the visibility of a property listing according to the features and duration described at checkout.
Because promotional services may begin shortly after purchase, refunds are generally not available once the promotion has been successfully activated and delivered as described.
However, a refund or alternative remedy may be considered where:
- The promotion was paid for but never activated.
- A verified technical issue prevented the promotion from being delivered.
- DirectLink materially failed to provide the purchased promotional service.
- The listing or promotion was cancelled by DirectLink before delivery for reasons within our control.
- A refund is otherwise required by applicable law.
Payment for promotion does not guarantee enquiries, viewings, offers, a sale, a rental, or any particular business outcome.
If a listing is removed or suspended because it violates our Terms and Conditions, a refund will not ordinarily be provided for services already properly delivered. This does not affect any rights that cannot legally be excluded.
6. Subscriptions and Recurring Payments
DirectLink may offer monthly, annual, or other subscription plans for professional profiles, business tools, listing allowances, or enhanced marketplace features.
The subscription price, billing frequency, renewal date, and applicable terms will be disclosed before purchase.
Unless the checkout terms state otherwise:
- Subscriptions renew automatically only where automatic renewal has been clearly disclosed and authorized.
- Users may cancel future renewals through the available account settings or by contacting support@directlinkproperties.ng.
- Cancellation stops future renewals but does not automatically refund a payment already made for the current subscription period.
- Subscription fees for a period already commenced are generally non-refundable, except where required by law or where a qualifying service failure or billing error occurs.
- If DirectLink cancels a subscription and does not provide the paid service for the remaining period, an appropriate refund or credit may be offered where warranted and legally required.
Where possible, users should cancel before the next renewal date to avoid another charge.
7. Incorrect or Unauthorized Payments
If you believe you have been charged incorrectly or that a payment was made without your authorization, contact us promptly at support@directlinkproperties.ng.
Please provide the transaction reference, payment date, amount, and a description of the issue. Do not send your full bank-card number, password, BVN, or NIN by ordinary email.
We may request reasonable supporting information to investigate the issue.
Where a payment was processed by a third-party payment provider, the provider may also need to investigate or assist with the transaction.
8. How to Request a Refund
To request a refund, email support@directlinkproperties.ng using the subject line “DirectLink Refund Request.”
Include the following information:
- Your full name or registered business name.
- The email address associated with your DirectLink account.
- The service or subscription purchased.
- The transaction reference.
- The payment date and amount.
- The reason for your request.
- Any relevant supporting evidence.
Please submit your request as soon as reasonably possible after identifying the issue.
We may request additional information where necessary to verify the transaction or assess eligibility.
9. Refund Review and Processing
DirectLink aims to acknowledge refund requests within five business days and provide a decision or progress update within ten business days after receiving sufficient information.
If a refund is approved, we will generally request that it be processed through the original payment method, subject to the payment provider's procedures and applicable requirements.
The time required for the refunded amount to appear in your account may depend on the payment provider, bank, and payment method.
If additional investigation is necessary, we will inform you where reasonably practicable.
These timeframes are service targets and do not override any shorter deadlines imposed by applicable law.
10. Refund Method and Fees
Approved refunds will generally be returned to the original payment method.
Any deduction for payment-processing costs will be made only where lawful, clearly disclosed, and applicable to the specific transaction.
DirectLink will not impose a refund charge that is prohibited by applicable law.
11. Chargebacks and Payment Disputes
If you believe a payment is incorrect, we encourage you to contact us first so we can investigate and attempt to resolve the issue.
You may also contact your bank or payment provider to dispute a transaction in accordance with its procedures and applicable law.
DirectLink may provide relevant transaction records to the payment provider when responding to a payment dispute, subject to applicable privacy requirements.
This section does not restrict your legal rights or your right to dispute an unauthorized transaction.
12. Property Transactions Between Users
DirectLink is a property-listing and connection marketplace. Unless a separate service is expressly introduced, we do not collect, hold, or refund property purchase funds, rent, tenancy deposits, agency fees, or other transaction payments made directly between users.
If a dispute arises over a property payment, users should contact the recipient and their bank or payment provider as appropriate. They may also seek independent legal advice or contact the relevant authorities.
DirectLink may review reports of suspected fraud or misuse on its platform and may take action under its Terms and Conditions. Such action does not mean DirectLink has custody of, or can automatically recover, money paid between users.
13. Fraud, Abuse, and Misuse
DirectLink may refuse a refund request where there is credible evidence of fraud, deliberate misuse of promotional services, manipulation of the refund process, or material misrepresentation by the requester, subject to applicable law.
We may investigate suspicious activity, restrict relevant accounts, and preserve information where reasonably necessary and legally permitted.
Nothing in this section excludes a refund or remedy that is legally required.
14. Changes to This Policy
DirectLink may update this policy to reflect changes in our services, pricing, payment processes, or legal obligations.
The current version will be published on https://directlinkproperties.ng with an updated revision date.
Changes will apply prospectively where appropriate, subject to applicable law and any terms governing an existing purchase.
15. Contact Information
For refund requests, billing questions, or complaints relating to payments made to DirectLink, please contact:
Direct Link Property Solution Ltd
Trading Name: DirectLink Properties Solutions ltd
Website: https://directlinkproperties.ng
Email: support@directlinkproperties.ng
Please include your transaction reference and a clear explanation of the issue so we can assist you efficiently.
16. Final Statement
DirectLink Properties is committed to transparent pricing, fair handling of eligible refund requests, and responsible management of payments for its own services.
Nothing in this policy excludes or limits any consumer right or remedy that cannot legally be excluded under applicable law.